* a stone after its throw
* a word after its said
* an occasion after the loss
* the time after it's gone
Chance and Choice
September 9, 2008
care
June 15, 2008
CARE
Taking care of one’s self is
IMPORTANT
To know how to
TAKE CARE
of yourself
One
should know
how to
love
one’s
SELF
Love
live
Cherish.
Learn to
love.
Give the
love
share
the
love.
Be
true.
Simply..
just
be yourself!
CHAIN LETTERS
June 1, 2008I’m Fr. Bob McConaghy of Greenbelt chapel (Philippines) .
I just want to make the point that the Catholic Church is opposed to spiritual chain letters, especially those that are rooted in the "gospel of prosperity" or God wants to make you rich and will do so if you forward such emails to 7, 12, 15 or as many names you have in your address book. It’s idolotrous baloney. It claims legitimate devotion to Jesus, Mary, and or saints and frightens people to believe that if they don’t send the letters something bad will happen to them.
I beg you please not to spread this messages anymore.
I’ve heard enough confessions in my 32 years to know how these letters fool and frighten people and give them a false image of Our Lady, not to mention that it encourages idolatry and a magical approach to religion. I am sure you were not aware of this and mean no ill will. There is no sin here on your part, you want good things for people and that is noble.
In all humility I would ask you to forward this note to others.
In Christ,
Fr. Bob McConaghy
bobmcconaghy_ 1975@yahoo. com
SOME OF THE GOOD THINGS TO DO WHILE YOU’RE HERE-Nini Gadia
40 Thoughts to Ponder
1. Take a 10-30 minute walk every day. And while you walk, smile. It is the ultimate anti-depressant.
2. Sit in silence for at least 10 minutes each day. Buy a lock if you have to.
3. Buy a DVR and tape your late night shows and get more sleep.
4 When you wake up in the morning complete the following statement,
‘My purpose is to be thankful that I am alive today.’
5. Live with the 3 E’s — Energy, Enthusiasm, and Empathy.
6 Play more games and read more books than you did in 2007.
7. Make time to practice meditation, yoga, tai chi, and prayer. They
provide us with daily fuel for our busy lives.
8. Spend time with people over the age of 70 and under the age of 6.
9. Dream more while you are awake.
10. Eat more foods that grow on trees and plants and eat less food that
is manufactured in plants.
11. Drink green tea and plenty of water. Eat blueberries, wild Alaskan salmon, broccoli, almonds & walnuts.
12. Try to make at least three people smile each day.
13 Clear clutter from your house, your car, your desk and let new and flowing energy into your life.
14. Don’t waste your precious energy on gossip, energy vampires,
issues of the past, negative thoughts or things you cannot control.
Instead invest your energy in the positive pr esent moment.
15. Realize that life is a school and you are here to learn. Problems are simply part of the curriculum that appear and fade away like algebra
class but the lessons you learn will last a lifetime.
16. Eat breakfast like a king, lunch like a prince and dinner like a college
kid with a maxed out charge card.
17. Smile and laugh more. It will keep the energy vampires away.
18. Life isn’t fair, but it’s still good.
19. Life is too short to waste time hating anyone.
20. Don’t take yourself so seriously. No one else does..
21. You don’t have to win every argument. Agree to disagree .
22. Make peace with your past so it won’t spoil the present.
23. Don’t compare your life to others’. You have no idea what their journey is all about.
24. No one is in charge of your happiness except you.
25. Frame every so-called disaster with these words: ‘In five years, will
this matter?’
26. Forgive everyone for everything.
27. What other people think of you is none of your business.
28. GOD heals almost everything.
29. However good or bad a situation is, it will change.
30. Your job won’t take care of you when you are sick. Your friends will.
Stay in touch.
31. Get rid of anything that isn’t useful, beautiful or joyful.
32. Envy is a waste of time. You already have all you need.
33. The best is yet to come.
34. No matter how you feel, get up, dress up and show up.
35. Do the right thing!
36. Call your family often. (Or email them to death!!!) Hey I’m think’n of ya! =)
37. Each night before you go to bed complete the following statements:
I am thankful for His faithfulness, mercy and grace. Today I accomplished what I have to accomplish.
38. Remember that you are too blessed to be stressed.
39. Enjoy the ride. Remember this is not Disney World and you certainly don’t want a fast pass. You only have one ride through life so make the most of it and enjoy the ride.
40. Please Forward this to everyone you care about.
May your troubles be less, May your blessings be more, May nothing but happiness come through your door!,
NEW CHANNEL @ DESTINY CABLE
Like the show of "Think Global, Act Local", it is a talk show that tackles about living in a life with colors that makes a world a better place to live. This means practicing beliefs in all aspects will help other nations appreciate and know that being a Filipino citizen, practice patriotism("love of country") and the the value of family orientation that applies the virtue of love,patience and faith.
"Interactive" is another show in Global News Network. It is a show about business("negosyo"), family life("pamilya"), law and order ( "batas at kaayusan").
"Health and Lifestyle" is a entertainment show wherein the host sings at the end of the show. He is a good singer and a bubbly host. The show gives life to the viewers.
Global News Network, Channel 3 invites you to watch and welcoming you to the circle, the circle of life,laughter and enjoyment. Stay tune for more updates. We have more shows coming up like "Libertas".
Channel 3,GNN, Trinity, all forms a circle of life, a triangle of enrichment and three points of engagement of learnings.
office
An environment?
a place?
An interaction of people?
a building?
a room? a cubicle?
boss?
resume? cv?
lap top?
notebook?
folders?
files?
paper works?
co-workers?
ballpen?
meetings?
field?
communication?
law?
hr?
i.d.?
rules?
regulations? handbook?
manager?
apprentice?
Questions only you can answer.
These questions stated above are just some things you have to consider in applying a job.
Enrich your learnings..
Read.
Write.
Speak.
3 basic things you should know.
Attitude
Knowledge
Application
A.K.A.- 3 things to consider when applying a job
we train. we place. we care.
GO to school and finished it.
Aim High, Believe. Be a good citizen. Reach out. Share your dream.
Bikram yoga
YOGA
Bikram yoga is one of the best yoga. There are ways to study yoga. The following are kinds of Yoga: Trance Yoga, Laughing Yoga, Kids Yoga, Pilates, Tai Chi, Shibashi,Bikram Yoga and a lot more.
I have learned Shibashi when I was First Year Highschool. My professor was Sister Hilda, a RGS Sister of the Good Sheperd. She is a nun by profession.
To study yoga, a person should have patience and have a holistic approach in learning it.
There are many schools, SPA, gyms,institues that teaches yoga.
To those interested to know about yoga, let me know.
Taxation
What is taxation? What is a minimum wage? Do people pay the right taxes?
What will happen to the taxes that people pay? Is it a right or an obligation to pay taxes?
Note: all people who is working or not should pay their taxes and make an ITR ( INCOME TAX RETURN). Why? I will up to date ,since Im taking a law subject this semester.
The Nine First Fridays
May 28, 2008Devotions to the Sacred Heart
The promises of The Sacred Heart of Jesus to Saint Margaret Mary (1647-1690): "I promise you, in the excessive mercy of my Heart that my all powerful love will grant to all those who receive Holy Communion on the first Friday for nine consecutive months, the grace of final repentance; they shall not die in my disgrace nor without receiving tile sacraments; my divine Heart shall be their safe refuge in that last moment."
Conditions required:
 |
To make nine Holy Communions; |
|
on the first Friday of the month (confession required within eight days); |
|
for nine consecutive months, without interruption; |
|
with the proper disposition; |
|
with the intention of making reparation to the Sacred Heart of Jesus, and to obtain the fruit of this great promise. |
Many are the promises that the Sacred Heart of Jesus has made to His Servant St. Margaret Mary, in favor of His devoted ones, as is evident from her writings. The principal ones are as follows:
|
I will give them all the graces necessary for their state of life. |
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I will give peace in their families. |
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I will console them in all their troubles. |
|
I will he their refuge in life and especially in death. |
|
I will abundantly bless all their undertakings. |
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Sinners shall find in my Heart the source and infinite ocean of mercy. |
|
Tepid souls shall become fervent. |
|
Fervent souls shall rise speedily to great perfect ion |
|
I will bless those places wherein the image of my Sacred heart shall be exposed and venerated. |
|
I will give to priests the power to touch the most hardened hearts. |
|
Persons who propagate this devotion shall have their names eternally written in my Heart. |
|
In the excess of the mercy of my heart, I promise you that my all powerful love will grant to all those who will receive Communion on the First Fridays, for nine consecutive months, the grace of final repentance: they will not die in my displeasure, nor without receiving the sacraments; and my Heart will be their secure refuge in that last hour. |
Saint Joseph prayer
To thee, O Blessed Joseph, we have recourse in our tribulations, and while imploring the aid of thy most holy Spouse, we confidently invoke thy patronage also. By that love which united thee to the Immaculate Virgin, Mother of God, and by the fatherly affection with which thou didst embrace the Infant Jesus, we humbly beseech thee graciously to regard the inheritance which Jesus Christ purchased with His Blood and to help us in our necessities, by thy powerful intercession.
Protect, I most provident Guardian of the Holy Family, the chosen children of Jesus Christ; ward off from us, O most loving Father, all taint of error and corruption; graciously assist us from Heaven, O most power protector, in our struggle with the powers of darkness; and as thou didst once rescue the Child Jesus from imminent peril to His life, so now defend the Holy Church of God from the snares of her enemies and from all adversity.
Shield each one of us with thy unceasing patronage that, imitating thy example and supported by thy aid, we may be enabled to live a good life, die a holy death, and secure everlasting happiness in Heaven.
Amen
Novena to SAINT THERESE OF CHILD JESUS
5 Day Novena to St. Therese
O Little Therese of the Child Jesus, please pick for me a rose from the heavenly gardens and send it to me as a message of love.
O Little Flower of Jesus, ask God today to grant the favors I now place with confidence in your hands….. (Mention specific request)
St. Therese, help me to always believe as you did, in God’s great love for me, so that I might imitate your “Little Way” each day. Amen.
St Francis of Asis Prayer
Señor, Haced de mi un instrumento de vuestra paz.
Que allí donde haya odio, ponga yo amor;
Que allí donde haya offensa, ponga yo perdón;
Que allí donde haya discordia, ponga yo armonía;
Que allí donde haya error, ponga yo verdad;
Que allí donde haya duda, ponga yo la fé;
Que allí donde haya desesperación, ponga yo esperanza;
Que allí donde haya tinieblas, ponga yo la luz;
Que allí donde haya tristeza, ponga yo alegía.
Oh Divino Maestro,
que no me empeñe tanto en ser consolado, como en consolar
en ser comprendido como comprender;
en ser amado, como amar;
pues es dando como se recibe,
perdonando es como se perdona,
y muriendo es como se resucita ala vida eterna
AMEN
-english-
Make me a channel of your peace
that where there is hatred, I may bring love;
that where there is wrong, I may bring the spirit of forgiveness;
that where there is discord, I may bring harmony;
that where there is error, I may bring truth;
that where there is doubt, I may bring faith;
that where there is despair, I may bring hope;
that where there are shadows, I may bring light;
that where there is sadness, I may bring joy.
Lord, grant that I may seek rather to comfort than to be comforted;
to understand, than to be understood;
to love, than to be loved.
For it is by self-forgetting that one finds.
It is by forgiving that one is forgiven.
It is by dying that one awakens to Eternal Life.
AMEN
CUSTOMER SERVICE- Joey Pengson
May 26, 2008
CUSTOMER SERVICE QUALITY – FOR REAL OR LIP SERVICE?
Joey M. Pengson 15 May 2008 I finally got down to writing this piece after 2 weeks of extreme vacationing but that is another story all together. Inspired by JZ’s recent article on a concert by ‘80s bands, I am adopting superlatives to describe the state of our customer service quality.
What is customer service? Does it mean some structured definition by an international standards organization? Is it having a structured business process? Does it mean being able to provide a variety of products and services to a target market? Is it 99.999% availability? Does it mean being able to introduce new phones, gadgets and service offerings every 3 months? Is it flexibility in payment terms and conditions? Or setting up a call center providing help desk services? Well, I could go on and on.
The realm of customer service has expanded and become highly complex with its structures, electronic systems and so called analytics. All these elements are needed to provide a total customer service experience. But the test of "True Blue Customer Service" is not when you have a seemingly perfect situation. Put very simply, it is when customers have problems and how quickly organizations and their greatest asset, its people, resolve them in a timely and satisfying manner.
Customer service attainment involves 3 levels – satisfaction, loyalty and advocacy. What levels are we in? Or are we off the charts in either direction?
Let’s get started.
Service Providers
A leading services provider, let us call them "people live day today".
BAD: After a couple of mandatory-contracted-years of ups and downs using DSL internet services paying the highest monthly fixed-rate for home use, there was a sudden outage. The modem died on Day 1, replaced on Day 2 and no DSL service for 9 days.
WORSE: The technician who replaced the modem said he was coming back to do testing. He never came back. The customer started calling the 24-hour help desk 2 to 3 times a day and got the same questions and replies every time. There was absolutely no progress on the responses. The customer was even getting passed on from the DSL help-desk to the landline help-desk. More promises were made that a technician would visit and look into it. Still no one came.
At this point, the customer became desperate.
WORST: Left with little recourse, the customer found that people he worked with knew people in "people live day today". Calls were made and a technician suddenly appeared on the scene on the 8th day. Meanwhile, the customer was spending more hard-earned cash using internet cafes. Anyway, the technician rewired cables and made an initial diagnosis that the computer had a virus. The technician recommended reformatting the disk drive.
After consulting with a couple of super-duper CTOs, the customer discovered the problem was not with the computer (thank God he did not have the disk reformatted). It was with "people live day today". After more calls from the people he worked with who knew people in "people live day today", 3 technicians visited his home. For the first time, after 8 days, the customer got an honest-to-goodness progress report. The problem was in the termination cables of the Main Distribution Frame. Well, DSL services came up for 3 hours that day. A few more calls and the DSL service was finally up on the 9th day . . . and is till up.
Aftermath: The customer now has a dialer installed which needs to be activated to connect to the DSL service. This was not needed before. When the customer turned on the computer with the modem on, the DSL service was automatically up and running. Now, there is another step to get connected, probably because the customer is paying the highest monthly fixed-rate for home use. He called the renowned help-desk if the "automatic DSL" he had before could be reinstalled. After all, many of his friends who subscribed at half the monthly rate were automatically on-line when their computers booted up. The help-desk response was that more technicians will have to be sent to install the "automatic". No one came. Sigh! What happens to the charges of the 9-day outage? Does the customer have to pay for it? No, but he has to write a letter of request for a rebate to deduct the 9-day outage and deliver the letter to the nearest "people live day today’ office. Why does the customer have to do that? Were not all the activities, phone calls and technician visits electronically logged and accounted for? Does not the service provider know how long the outage of the equipment was after installing gazillion dollars worth of complex infrastructure equipment to deliver the service? Are their customer service and billing departments electronically connected? And can he get reimbursement for his internet café use? I guess not. One thing the customer knows for sure that is definitely automatic – termination of service if payments to his monthly billing lapses for more than 2 months after 10, 20, 30 even 50+ years of being a loyal subscriber. There was the alternative to switch SP, so the customer called on another leading services provider which we will call "give to customers".
BAD: The customer, faced with the possibility of not getting his DSL services back, explored other alternatives. After seeing the advertisements and promotions for high-speed DSL with a bundled laptop, the customer immediately called the famous help-desk. The advertisements also mentioned the service areas where the promotion and service was available. The advertisements built up a lot of excitement and interest with the customer, only for the help-desk agent to inform the customer that a sales agent would call within 2 to 3 days. Imagine, a potential customer willing to switch has to wait for 2 to 3 days for a customer agent calls . . . okay.
WORSE: The sales agent does not call so the customer calls again after 3 days and is told again to wait for the sales agent to call. After a few days (which can seem like an eternity to one with a DSL outage), the sales agent called and asked for more details on the service the customer wished to avail of. One hitch, the sales agent had to check if there were lines available. Imagine again, the sales agent did not know whether there were available lines in the service area.
WORST: The sales agent said he would call back to give an update. He never did.
Aftermath: The customer now knows that moving to "give to customers" is maybe jumping from the frying pan into the fire. Until today, there has been no feedback on whether or not he can avail of the highly publicized and promoted DSL service. There probably are no lines available, just like the last time when they aggressively promoted their landline services. Or maybe because he does not know people who know people who know people.
Financial Services The challenge of offering great, internationally and industry acclaimed services comes with a great price. As a famous superhero was advised by his Tita, "With great power comes great responsibility."
BAD: Working online, having transactions initiated, confirmed and completed in a snap are great. But what happens when you make a mistake, like making an electronic overpayment to a utility company using your credit card. "Conquer, now again" tried to resolve this little problem which apparently cannot be rectified by their internationally and industry acclaimed electronic system.
WORSE: Several frustrating calls were made over several frustrating days to try to resolve the matter and the "console people optimally" (what they call their help-desk agents) were struggling to address the matter. They asked the same questions over and over, passed the customer to the utility and the utility passed them back to the bank and then back to the utility and then back to the bank and then . . .
WORST: There was no electronic system or industry accepted process (with the 4 or 5 numbers) in place to resolve such a customer problem. After over a week of frustrating conversations with "console people optimally", a supervisor finally decided or was brave enough to take the call of the customer. Only then was a resolution reached – to keep the transaction as is which will cover the utility bills for 5 to 6 months depending on the amount. The supervisor also committed to reverse the finance and late payment charges when the 5 to 6 month ordeal was over. Meanwhile, the credit limit of the customer was somehow impacted but there was light at the end of the tunnel.
Aftermath: Things fell into place over a 5- to 6-month period, the late payment and finance charges were reversed. The customer now understands that he is not to commit a mistake like that again. Why did it take that long for the problem to be escalated to the supervisor? With all the integrated voice responses, recorded conversations, computer inputs to the customer’s record, email through their portal, faxed letters of request, and then some, "conquer, now again" just did not have a clue how to resolve the matter in a timely manner befitting its customer service reputation. There are many other incidents of how the largest of corporations handle problems of their customers to try and maintain customer satisfaction. But how are they actually progressing? As my daughter would sometimes say . . . NOT.
Health and Fitness Customer service is a responsibility of any organization that deals with customers. Even employees in an organization are customers among themselves. Sales people exchange critical customer and project information with the delivery group while admin and finance deliver services to all employees (their customers). Organizations do not need a gazillion peso customer care software and intergalactic electronic system to communicate with their customers. Often times, a simple phone call and short message service (SMS) to inform the customer of an outage or change of schedule is all that is needed to prevent a customer misunderstanding and dissatisfaction. Let us call this health and fitness organization "feel fine perfectly".
BAD: Promoted as the premier health and fitness center located in one of the most prestigious buildings in a prime business and commercial district, the customer would think "how much better can it get?" Well, it can’t. Customer communication is not one of the strengths of "feel fine perfectly". You work out, you inform home and your business contacts that you are working out, they call and look for you, and the front desk staff says you are not in the gym. You miss important calls . . . but you recover nicely, no thanks to "feel fine perfectly".
WORSE: You would think that since you are paying a premium price for being a member, you would be treated accordingly. Well, you are not. They charge you for extra towels (you only get 2) but you do not get a refund when they run out of workout gear and amenities (which happens often and includes towels). They also automatically charge you a penalty when you have a problem with your "automatic monthly credit card payment" much like a bank. They are probably passing on the service charge of the bank to you, but why? As a premier H&F center, can they not alert the customer to request for any changes in their credit card information on an annual basis before the customers anniversary date? The monthly payment (which is made in advance, post-paid) is not missed because the customer addresses the matter immediately. Nope, they cannot do anything about it. The charge remains and you take it out on your workout
WORST: This has actually happened more than once, at least twice to the customer. "Feel fine perfectly" put up little signs on their front desk and in the locker rooms to announce changes in schedules and if the gym will be closed. That works for members who have the chance to read the notices. For those who did not have the opportunity to read them, they drive to "feel fine perfectly", park in the basement, goes up to the floor, finds the gym closed, goes back down to the basement, pays the parking fee and leaves. From the customer’s discussion with one of the staff present and the basement parking cashier, there were over a 100 members who arrived and had to go on their way in various degrees of disappointment and frustration. Why could they not have sent an SMS to announce the schedule change or that the gym was closed for some reason? No apology, no pacification, no customer service.
Aftermath: "Feel fine perfectly" still struggles with their customer service. It is a pity because they have a great location, the latest fitness equipment, and 1 or 2 staff from the previous management who are keeping the last threads of customer service in place. Here are some observations and insights:
For the Organizations
Help-desk agents should be properly trained. I truly sympathize with how customer service agents are trained (or seem to be trained). They are generally trained well to sell the new promotions, respond to inquiries and handle problems (simple ones). And they do this quite well I might say. But if a problem comes up that does not fall within that "box of chocolates", they are completely clueless. They even refer the problem to others who are just as clueless.
Help-desk agents are the first line of defense and first human contact with the customer which creates the lasting impression of the organization. Sure they dish out the scripted slogans and tag-lines efficiently but if they do not resolve your problem in a timely manner, they may get bashed by the customer. And possibly create a very dissatisfied customer. Training should categorize problems that require immediate escalation to their supervisor or a senior officer who hopefully knows how to handle such a problem in the appropriate manner. They should NOT, I repeat NOT, repeatedly respond in the same manner as the previous help-desk agent(s) did. It makes customers feels like they are talking to an IVR with different names and vocal tones, almost human-like in fact. Imagine hearing the same validation questions and responses 2 to 3 times a day for 5 days . . . the blind leading the blind!
Information exchanges between help-desk, sales agents and service technicians in the field should be improved. Help-desk, sales agents and technicians are dependent on the great gazillion peso intergalactic electronic system to interconnect them and the information they gather and deliver. But when there is an "out-of-the-box" problem, there does not seem to be any sharing and coordination of information and actions within the organization. For example, "people live day today" help-desk agents could not even tell whether or not a technician visited the home, what the technical problem was and when it would possibly be resolved. The customer has to wait indefinitely for feedback. "give to customers" kept repeating the same messages that a sales agent would call, no update on when. Well, the sales agent did call eventually and got preliminary information but never called back. The customer has again to wait for an update . . . still waiting . . . "conquer, now again" help-desk agents did not know how to resolve a unique problem between them and the merchant, an electronic bill payment service they aggressively promote and advertise. They placed the burden on the customer to call the merchant who responded by saying call the bank who responded by saying it’s the merchant’s problem who said . . . "feel fine perfectly" staff did not know their customer was in their gym working out after "swiping’ him in. And they do not make the extra effort to inform their customers of changes in schedules, nor apologize for the lack of effort. Sigh! "smile cheerful" keeps promoting new models of phones that are almost always unavailable. Sales agents cannot even give a definite date when the phone models will be available. Even their "smile great’ customers cannot get the phones they prefer when their contracts are up. Of course, they pass the blame on the phone manufacturers. The customer has to wait for an update . . . hopefully, waiting . . . still.
And the list goes on and on . . . Customer service goes beyond having trained help-desk agents, telesales people and technicians, the latest and greatest products and services, having highly advanced customer care software, and an inter-galactic electronic system. It is what you do when a restaurant is full with a long waiting list. It is how you cope when demand exceeds expectations or planned capacity. It is what you say when outages occur. It is how you address the moment when products and services that are heavily advertised and promoted are unavailable. It is how you deal with situations when customers experience unusual problems that the gazillion dollar customer care software and inter-galactic electronic system simply cannot solve? It is how you communicate with your customer when everything around your customer seems to be falling apart.
For the Customers Try to be patient. It can easily and quickly get very frustrating when you are getting nowhere with help-desk agents and other personnel, the more futile interaction with help-desk agents and personnel the greater (probably triple) the frustration. If you can muster enough patience, you should be able to: Politely ask for the supervisor or a senior officer and hopefully get a resolution to your problem Significantly reduce the stress building up in you and the help-desk agent Bashing the help-desk agent does not work, except maybe for stressing a point. First of all, we do not know how well they were trained to deal with "out-of-the-box" problems. And we do not know how well their gazillion dollar inter-galactic information exchange system works which they are very dependent on. Of course, customers always have the final say: "Why do they say the phone or laptop is ‘free’ when I am locked-in by contract to pay a minimum amount for 1 to 2 years?" "Why not complain? I shoulder the cost of everything such as, the use of other-bank ATMs, maintain a minimum balance (which keeps increasing over time), issuance of passbooks and statements, a minimum 2-year contract period, system losses. . ." "I don’t care, the customer is always right."
Evaluate your alternatives before making your choice. Most customers assume many things, especially when special offers are made. Customers are just thrilled that they forget that there is a "price" to pay for special offers. I have yet to receive something wonderful from most service organizations unless I give them something in exchange usually of much, much greater value.
Do not get mesmerized by the promotion, giveaway or reward. Analyze them carefully. Ask questions of the telesales representative. Ask even more questions so you do not get into "I was not told" situations. "Conquer, now again" gives out rewards but leaves out information on warranty and technical information. The customer won a mobile phone for using "conquer a lot". After 3-months, the phone had problems. "Conquer, now again" passed him on to the services provider "give to customers’ who passed him on to the phone manufacturer "sure energy". Incredibly, none of the organizations could ascertain what the warranty was so the customer had to pay 500 pesos to have the phone fixed. Problems with the phone recurred after a month and the customer gave up.
Picture this: a "sure energy" mobile phone reward for using "conquer a lot" in connection with "give to customers", personal time and 500 pesos cash spent to fix a mobile phone that is still unusable. The customer who really did not win anything is now less 500 pesos in net worth. And has an unusable phone.
Give the organization suggestions for improvement. Customers should always provide organizations their suggestions on how customer service can be improved. Customer inputs are always valuable to organizations. Communicate your inputs to help-desk agents, telesales people, technical people and you may be amazed at the information they will share with you. Our input helps them improve. Usually, great organizations listen. Sometimes, they act. It is seldom they do nothing. How quickly they respond is what varies. Undeniably though, just like almost everything in our great country, it helps to know people who know people who know people.
FRIENDS
May 18, 2008“I’ll be there for you”.. The song of Friends. A nice sitcom, a comedy with hilarious jokes. I watch it in Star World.
What is a friend? A friend is someone to be with.
Someone to talk to.
Someone to cry on.
Someone to trust.
Someone who belives in you.
What are some character traits you look in a friend?
Is character important to you?
You can leave a story how you and your friend meet. or simply can leave a comment here in my blog.
Thanks. and HAVE A NICE DAY!
POPULATION CONTROL
May 12, 2008In response to the barrage of legislations in congress and in local legislative bodies which are antagonistic not only to human life in the womb, but to marriage and family life, I summarize this advocacy by declaring the following statements:
1. The proponents of the Philippine Population Program, from the late ’60s to the present are more aggressive and vocal than ever because of the reluctance of the Filipino People to embrace methods and means to control birth antagonistic to their faith and morals. These programs have been at the initiative of foreign governments, development and funding agencies and interest groups officiously influencing every agency and office of government, especially local governments mainly through soft loans, grants and aid packages to carry out such depopulation policies.
2. The aim of these foreign governments and interest groups is to promote a flawed and individualistic understanding of human rights and to access strategic resources in poor countries to benefit them economically even militarily.(Declassified U.S. National Security Memorandum 200 of Henry Kissinger)
3. Issues of national sovereignty and security as well as the physical health and integrity of Filipinos, have been raised in the face of intrusive interventions into the most intimate and vital aspects of national life – reproductive functions, conjugal and family life even the education of our youth. The term used in the field is "TOTAL INTEGRATED DEVELOPMENT APPROACH." The terminologies used such as reproductive health, reproductive rights, Gender Awareness, Family Planning, Birth Control, Planned Parenthood, etc., are euphemisms cloaked under coercive programs to manipulate behaviour by limiting our choices and desensitizing our values. They seek to dramatically increase prevalence for contraceptive use to achieve an anti-life mindset that would gradually introduce abortion as another form of contraception.
4. Ideologies underlying these policies are violative of Filipino culture and the Philippine Constitution. Moreover, they are incompatible with our Judeo-Christian and Islamic values, also the social teachings of the Church. Our distinctly prolife Charter of 1987 has been marginalized and birth control proponents invoke International law, particularly the 1994 Cairo Conference and 1995 Beijing Conference to further skirt clear constitutional precepts that insure the autonomy and inviolability of marriage and family life.
5. Various forms of propaganda and psychological persuasion are employed to accept the debunked myth of overpopulation. This is made a scapegoat to accommodate international economic concessions and demands as well as government’s inability to advance social justice by prioritizing the fight against graft and corruption - the real cause of massive poverty.
6. This anti natalist agenda is in the guise of many noble advocacies–the alleviation of poverty, protection of women and children, reproductive health but the main objective is to prevent and/or terminate birth through biological and chemical means clearly against morality therefore against the laws of man and God.
I conclude by exhorting the pro life movement of the Philippines to continue its vigilance against this unnecessary, immoral and uneconomical population control program. God bless the Philippines.
Councilor JC de los Reyes, Olongapo
Beautitudes
"Beautitudes"
"Blessed are the poor in spirit,
for theirs is the kingdom of heaven.
Blessed are those who mourn,
for they will be comforted.
Blessed are the meek,
for they will inherit the earth.
Blessed are those who hunger and thirst for righteousness,
for they will be filled.
Blessed are the merciful,
for they will be shown mercy.
Blessed are the pure in heart,
for they will see God.
Blessed are the peacemakers,
for they will be called sons of God.
Blessed are those who are persecuted because of righteousness,
for theirs is the kingdom of heaven.
Blessed are you when people insult you,
persecute you and falsely say all kinds of evil against you because of me.
Rejoice and be glad, because great is your reward in heaven,
for in the same way they persecuted the prophets who were before you."
This can be seen in the Bible. Matthew 5:1-12
LABOR DAY
April 27, 2008Start with a prayer. It is a good start in making your day bright. Getting up so early can be a good source of energy. An energy coming from within the entire system of one’s body. Thus, the body clock of each person determines the capacity on how a person gets up in the morning. A blessing. A gift. A couple of days more and people are going to celebrate LABOR DAY. A day of reflection. But why reflection? The answer will depend on how each person participates in their obligations and contracts to their respective companies. Some people might forget the importance of such celebration. But through reflection, each person can find the true meaning of labor day. Labor day is an event. A discovering of idealogies on how LABOR DAY can be celebrated.
DATING 101 By -MDS-
April 18, 2008What is dating? DATING is a stage where in you get to meet people of all folks of life. But usually we date because we want to discover things that we haven’t recognize. These are the qualities we develop and apply. I started dating when I was 21 years old. At first, I thought it was just a getting to know stage then you end up being friends. Yes, that is true in some but normally, when a man likes a woman, they show it. Ladies, here is an example, when you first date a man, and you notice that he has a great smile and has a consistent smile, this means that this man really likes you. This is according from my cousin’s point of view. 70%-80% positive that this man likes you.
DATING is also a stage of dealing with people. Where to meet the one for you?
1.) Go to mass. When you attend mass, it is nice to join the choir, because it is a better place to start to mingle and bond with new set of friends. From there, you develop friendships then it could lead to the next level which is the getting to know stage. Getting to know stage is an event in your life where in two agreed parties starting to date.
2.) Join school activities.
3.)Attend out reach programs. Like helping BANTAY BATA, Kapus palad. A good start in making new friends and new relationships.
4.) Join contests. For instance, you love to sing. Then join a singing contest. Join any contest that you like and you shall discover the beauty of art.
5.) Know your Neighbours. Introduce yourself. Not too friendly but just be yourself. Get to know who are the people in your neighbourhood.
6.) Join environment enrichment programs.
7.) START a new hobby. You will gain more friends.
8.) Start doing exercise. Exercise is the key to a good health. Yoga is an example of an exercise.
SEASON OF LENT
April 16, 2008What makes Lenten Season special? If we look back in the past, how does a catholic celebrate it? Do they live with the gospel? Do they propagate their beliefs to other people? Do they display their love of country? Do they give and take when driving? So many questions yet why is there a celebration of lent. I believed that God has a humourous side because he touches our heart in the least expected times. This year 2008, my family went to mass at forbes to celebrate PALM SUNDAY. There were a lot of people there. There were rich people of course, celebrities, choir and all folks of life. But, as, I flashed back, it made me ponder that life is so beautiful. Life has its way of giving us life. Though, sometimes, we doubt our faith in him because, what we wished for wont come true. But reflecting back, if you continued to pray, you see how Jesus Christ can mold you to be a better person. I don’t know why did it happen. It just happened. Reasons and answers unfolds the beauty how he loves his creation. I firmly believed that going to him and being closer to him makes a good bond between families. I saw families who were intouch with one another. But,how can we go back to God if we dont know how to forgive ourselves? Forgiveness first is the key to acceptance. When there is acceptance there is tranquility. Tranquility means peace. And ,when you have peace in your hearts, you have love. So from all these adjectives I presented, I hope that at least we move back in time and try to understand the meaning of lent and how Jesus Christ can touch our lives.
APPRECIATING YOUR INNER SELF
April 3, 2008Having sense of humor is good. It lights up the face and the whole body follows. Knowing yourself is the key to growth. It would take years until you finally discover the beauty inside you. I dont believed that looks is important than the inner beauty. Remember the story of ” BEAUTY AND THE BEAST”. This story is created by DISNEY. You would learn that beauty can distract things. Thus every person appreciates beauty. But as we go back to the story, Beast entertain an old lady. The old lady is asking if she could have something from the BEAST/PRINCE. The results were different,the BEAST/PRINCE ignored her. So a sprinkle of MAGIC, the old beggar became a fairy. Why am I saying these? Because I believed that a person has bad and good qualities. We learn from our mistakes.From mistakes we find ways to be the best that we could be.
So if you see something bothering you wheter good or bad, reflect and sit back, relax and you’ll see. You will appreciate the inner you.
8
8. Observation is the first step in making Scientific experiments. When you observe, you see a lot. You could conclude and make a summary out of it. Thus, not all observations are true. In life, 8 is like a cycle. It goes up then turn right forming an arc followed by another arc. That is why a circle is composed of a radius and a diameter. Now what is the connection between radius and the diameter. Let me tell you the beliefs of the Chinese dynasty. They believed that 8 is lucky because it has no end points and no corners. In money making, 8 is used as interpretation of luck. An example is a frog. A FROG is one element that can bring the company/ business in full circle. Now we go back now to circle. What is number 8 composed of? Going back to the diameter and radius. The answer would be that 2 circles forming a diameter that is equal to 2 radii. In life, what we learn from school, friends, family will bring us closer to God. Because without God, we won’t have teachers. And MAN won’t be a MAN, if there are no good teachers. It is like the saying "What goes around, comes around".But to make things simple. We have to greet every person we meet a "Have a nice day" that can transform a face into a happy face! and that is a symbol of sMILEY!
Men can do what women can do
Men are creative. If he has good intentions, he will become creative. Thus, giving flowers and chocolates are not counted because it has been always a tradition.
NOTE: chocolates can make the endorphins high.
Men can be sometimes naughty. They want attention.
Men are loving.
They treat a girl as a lady with kindness and respect. If they don’t have a sister, they could practice his acts of loving by having a stuff toy.
Men are sports minded.
They want to build there masculinity through sports.
Men are open-minded.
They want to get to know you better.
They are open to possibilities in learning to accept the differences between a man and a woman.
Men are hard to commit.
And that is because, men balance things out and make assessments for themselves.
Men are jolly.
They are jolly because simply happy beings.
Men are resourceful.
Men are playful.
In a sense that they are in touch with their inner child.
BOYS will always be BOYS.
You can never change them.
They don’t want to be dictated nor to be corrected.
Men can be sometimes a war freak.
Men are sensitive.
Men can be physical.
They like to see women all the time.
Men are multi-taskers.
Men needs encouragement.
On the otherhand,
Women are expressive.
Women are independent.
Women are shopaholic.
Women are insensitive.
Sometimes, women don’t know how to deal with men.
Women are fashionable.
Women always want to dress up. They are always pretty.
Women can be sometimes be naggers.
Women should be treated like a person with kindness and respect.
Women are affectionate.
Women are Caring.
Women can be sometimes be snobbish.
Women are very detailed. e.g. a joke that was sent to them.
Women are spontaneous.
Women are mostly home- skilled.
Women are animal lovers.
Men are animal lovers too.
Man and Woman compromise.
A life without toppings won’t make a better person
To live life with all your heart open, will bring joy to the soul. To live life without love, will make life burden. To live with the truth brings hope. To live a lie brings suffering. To live with forgiveness will bring peace. To live life with pride will bring brokenness of the soul. Life has a purpose. Life itself has its own cirlce of learning. Life has its way of touching the inner being. Life molds the foundation of a person. God created man in order to be disciples. God created woman to remind us the good example of Mama Mary’s purity. So, thus, God created Man, to share his role as a provider and make life meaningful. Being a follower of Christ is an example. Woman, on the other hand, delivers the proper teaching of becoming a better person. It has been said that doing good things can be reflected through the well - being of the person. The act of doing good can bring truth and direction. It is important to do good as often as remembered. Doing good deeds brings us closer to God. Every move, decision we make is crucial on a daily basis.
At any rate, good deeds can have a good result. It is like collecting star stamps in pre-school. Be humble. Learn to forgive. It will make you feel good. As they would say. ” if you do good, you feel good”. A new beginning is a new hope.
Deadly or Heavenly
Let me give you a private talk. It is only between the two of us. This story is about a person who wants to discover his life. The learning possibilities of a person can be unique. The story goes like this.
A man was alone in the corner of busy streets. People are staring at him. His name is Adler. They don’t know his real name and where he came from. A stranger passed by and asked him: ” You know it is dark here and do you know what time it is?”. Then Adler replied:” I don’t know much about it Sir. I guess I am lost”. I wasn’t able to sleep for the past days and little do I know how I can find a place to stay.
Then the friend of the stranger asked him and said:”Hey Sir! if you said you weren’t able to sleep. Then how come by looking at you, seems like you had a good sleep.
On the Otherhand, Adler did not know, that these two persons were just fooling him. They wanted to know how a person can gets up depsite he didn’t have enough sleep. A reflection that there is a reason that for every person in this planet, people can make decisions and can make things work through the ability of perceiving things.
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